Find answers to frequently asked questions here.
 When should I arrive?
 DuBunné Spa’s benefits are maximized when you arrive in time to prepare! Allow at least 15 minutes to check in, slip into a DuBunné robe and slippers, relax in one of our quiet areas and sip a beverage while you clear your mind for the experience. While we try to accommodate late arrivals, we cannot guarantee an extension of scheduled service times.
What is appropriate spa attire?
Please wear whatever is comfortable for you. We recommend that you leave your jewelry at home. Please bring a bathing suit if you plan on using the jacuzzi area. We'll provide aDuBunné robe and slippers for you.
Some treatments do not require disrobing. If you are not sure, ask our spa coordinators. Our therapists are trained to drape a sheet over any part of your body not being treated.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS LEFT IN ROBES, ROOMS, OR LOCKERS! REMEMBER, TO TAKE THEM WITH YOU WHEN YOU LEAVE!
How do I choose the best facial for me?
We highly recommend consulting with your esthetician before you begin your treatment to discuss your your specific needs and expectations. Please let her know any treatment preferences you may have — it’s easier for us to meet your needs if you tell us what you want up front. We’ll also ask you about products you are currently using on your skin, as this will effect your skin’s sensitivity and how it responds to certain treatments.
If you request additional services, your esthetician will let you know right away of any extra charges this may incur. Pricing for all services is always available to you.
At DuBunné there’s no need to worry about post-facial breakouts — all facials that include extractions include a pre-treatment oxygen cream to prevent breakouts.
How do I keep that “post-facial glow?”
Your facial is just the first step toward effective skincare — your skin needs protection between treatments. Your esthetician will recommend products based on your specific needs to keep your skin ‘spa-fresh.’ Our helpful and knowledgeable staff can answer any questions you might have about your recommended regimen. Also, the DuBunné Skincare For Life shop at the spa offers a treasure-trove of effective, quality products for your skin — and we’re always happy to assist you in your selections.
Can I wear make-up after a facial?
If you've had an oxygen treatment you should try to keep your skin free of make-up, for maximum treatment effectiveness. After most other facial procedures, we recommend you wait a few hours, then make-up should be fine. Bring it up with your esthetician if you have any concerns.
I’d like to add waxing. Can I get it done during this appointment?
Please ask! Just let your esthetician know, and if her schedule allows she will be sure to accommodate you.
I like silence during my treatment. Do I have to chat?
We can certainly appreciate that ‘silence can be golden’ when it comes to your serenity! We all have our individual preferences when it comes to de-stressing. If you don’t feel like conversation, simply mention it. Then again, if you feel like chatting, please do — we always want your experience to be completely comfortable for you.
I wear contacts. What do I do with them?
Please make sure to remove your contact lenses before any treatment that involves microdermabrasion. You'll find general purpose saline solution for your lenses by the sinks in our locker rooms, so you can remove your contact lenses pre-treatment.
What if I lose my key?
Please inform any of our staff and he/she will help you access your locker right away.
Spa Policies
What are the reservation & payment policies? Anything I should know?
Please see the Spa Policies page for information on booking appointments, payment, gift certificates and more spa policies and etiquette.
‘Spa-Speak’
Wondering what microdermabrasion is? A vichy shower? Oxygenation? As treatments evolve, the list can be mind boggling! Here’s some definitions of common terms to help you sort through the confusion, plus some tips for before and after your treatment.
Aromatherapy / Essential oils
All-natural oils extratcted from the pressed leaves and flowers of certain plants, flowers, herbs, etc. Rich in active ingredients, essentional oils have various effects such as calming, healing, regenerating, moisturizing, detoxifying, and anti-oxidant benefits.
Body Wrap
Any treatment that involves wrapping the body in a hot blanket, foil or other wrap. A body wrap is intended to stimulate circulation, warm muscles, promote de-bloating, and aid absorption of topicals. Body wraps are not recommended for individuals who are pregnant, have high blood pressure, are diabetic, have a history of fainting, or are on certain medications. Be sure to inform your therapist of any medical conditions, and that you are well-hyrdated pre-treatment. After treatment, be sure to re-hydrate to keep your body chemistry in balance.
Extractions
Cleansing of sebum (excess oil buildup), pollutants and dead cells from the pores. Extractions are performed by your professional esthetician are safe will not scar the skin.
Fruit Acid Wash
A mildly acidic peeling solution applied to the skin, assisting the sloughing of dead skin cells, resulting in a smoother, more refined appearance to the skin, plus enhances cleansing.
Microdermabrasion
Microdermabrasion is performed with a jet of fine crystals, which is vaccuumed across the skins’ surface, removing the dead and damaged cells. Your therapist will analyze your skin condition and choose the most suitable treatment for you. The result will leave you with soft, smooth, healthier and youthful looking skin. Good for a wide variety of skin conditions such as wrinkles, oily, acne, fine lines, age spots, or rough, uneven skin.
Oxygenation
Oxygen-containing solution that, when applied to the skin, increases oxygen in the tissue, resulting in increased cell renewal and purification.
Paraffin
A warm wax treatment that effectively increases circulation. Improves scaly, dehydrated, aging and dull skin.
Reflexology
A targeted massaging of the feet, using reflexology points to relax, stimulate or restore balance to the corresponding parts of the body. An ancient technique from China.
Vichy Shower
A ‘waterfall’ type shower often used in combination with body treatments. As you rinse, you’ll be refreshed and revitalized!
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